Caller-ID
Voice-authentication for highly effective call-center solutions
Callers to call centers have to identify themselves again and again. To do this they have to have PINs, codes and other information handy. In the event that the caller has forgotten this information or does not have it at the moment, both he and the call-center agent will encounter difficulties.
With voice verification via the VOICE.TRUST server, the user need only remember his own name for the system to recognize and authenticate him. A customer can thus always be assigned to a particular call-center agent, eliminating irritating forwarding to the correct agent.
The VOICE.TRUST server conveys the ID of the authenticated caller to the call-management system. The system can thus furnish the required data to the agent, allowing the agent to immediately begin assisting the caller.
|
Process Layout:
The user calls the call-center service.
Guided by the system, the caller is authenticated via his own voice.
After successful authentication, the caller is forwarded to the call center's call-management system.
 Short description of VOICE.TRUST Caller-ID
|
|
|
|
|
|
