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IBM/csg Computer Service GmbH, Torsten Malcherek, Project Manager:
„In the context of our Virtual Help Desk we have been searching for an automated Password Reset solution. The system should provide the user a simple, fulltime available self service and had to fullfill highest security demands. After a market research and comparison with competitive products, the VOICE.TRUST Server was identified as the most flexible product that best meets IBM’s qualitative requirements. The VOICE.TRUST password reset solution is easy to integrate in our IT-security infrastructure and easy to use. Because of the user-friendly handling and the high reliability it will be well accepted by the users, and it improves the Password Reset process.“
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Christian Leiner, Karlsruher Versicherungen AG, Projektleiter:
“The Voice.Trust Server is a fully developed product. After an adoption period of only 3 month we were able to automate the passwords reset procedure to 91%.”
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Klaus Stein, o2 (Germany) GmbH & Co. OHG, Projektleiter:
„The Voice.Trust implementation project started in the end of April 2006 and was finished in July 2006. Within two months 6.800 of 7.800 users have enrolled in the Voice.Trust password reset system. Over 90% of the password reset procedures in the linked systems are operated with the Voice.Trust service.”
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Roswitha Hochenrieder, Stadtwerke München GmbH, Abteilungsleiterin Zentrale Anwenderbetreuung:
„In 2004, based on a tender procedure, we decided in favour of Voice.Trust. The main decision criteria were security aspects of the application and the usability of the product. The handling of the application via telephone highly eases the password reset process. The product disburdens the helpdesk. The Voice.Trust system works service reduced and offers a 24/7 service.”
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Volkswagen Financial Services AG, Oliver Geiseler, Head of I-SBE Enterprise Helpdesk:
„With the VOICE.TRUST Password Reset self service used by 2.900 employees we gain an enhanced security and improve our service level to the users. We are currently operating the system in Germany and are looking to roll it out internationally in 2007.“
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AGIS:
- The password reset service was successfully updated to the new version of Voice.Trust
- An easier procedure allows a faster roll-out of the tailored version
- It is planned to provide the whole Allianz Group with this service
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Swiss Post:
- The password reset service is well accepted
- The service is rolled out in the next months until all 30.000 employees are enrolled and can use the service
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